CLAIMS
When something goes wrong, you’re not on your own.
Whether it's your business or your home, your broker is your first call. They'll lodge the claim with us and manage it on your behalf, from start to finish.
FOR POLICYHOLDERS
What to do now
1
Make it safe.
Look after people first, then prevent further damage where it's safe to do so.
2
Call your broker.
Tell them what happened. They'll lodge the claim with us.
3
Keep records.
Take photos and keep receipts, damaged items and any reports, such as a police report for theft.
4
We'll take it from there.
Gallagher Bassett, our claims partner, assesses the claim and works with your broker to settle it.
FOR BROKERS
Lodging a claim for your client
Send us the policy number, the date and cause of loss, a description of what happened and any photos or documents you have. Gallagher Bassett will work with you through assessment and settlement, and keep you updated along the way.
CLAIM PARTNER
We partner with Gallagher Bassett, a specialist claims management firm, to handle claims on Argyle business and home policies. They work with your broker from lodgement through to settlement.
Something not right?
If you're unhappy with how a claim is being handled, you can make a complaint. Read our Complaints and Dispute Resolution policy, or call us on 1300 352 727.